LOYALTY MARKETING > BROCK MANUFACTURING

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The Product Full line of agricultural grain storage bins and accessory products.
The Need Increase dealer sales channel loyalty to the extent that more dealers carry the full line; provide materials and support to dealers in order to increase dealer sales, end user interest, etc.
The Solution Following a comprehensive research study conducted by SDA Research, a program referenced as "The Best of Brock" was launched via a promotional direct mail piece and telephone follow up. Dealers who elected to become Best of Brock dealers received a binder that included all materials necessary to implement direct mail, signage, point of sale, advertising, image building, training and other interventions. Co-operative advertising became an integral part of the program.
The Result Converted a full 10% of all Brock dealers to "Best of Brock" dealer status, with signficant increases in full line sales. Program was recognized with a TAM award by the Business Marketing Association.
SDA Service Loyalty Marketing Program